FAQs

Here are some of the most frequently asked questions by consumers about their insurance policies and benefits. Do you have a question that you don’t see here? Feel free to contact us.

What is a verification of benefits (VOB)?

What is an explanation of benefits (EOB)?

What is a Health Maintenance Organization (HMO) plan?

What is a Preferred Provider Organization (PPO) plan?

What is a deductible?

Are there different deductibles for in-network vs. out-of-network benefits?

What is a co-pay or co-insurance amount?

Are the co-insurance percentages different for in-network vs. out-of-network benefits?

What is an out of pocket maximum?

What are CPT codes?

What are HCPCS codes?

What are ICD10 codes?